AWL Tennis Shipping Policy
Thank you for visiting and shopping at www.awltennis.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
- – Free Shipping on orders over $75.00. Offer valid in the contiguous U.S. only.
- – Orders received Monday through Friday before 5:00 pm EST (2:00 pm PST) ship that same day. Orders received Monday through Friday after 5:00 pm EST (2:pm am PST) ship the next business day.
- – Orders do not ship or deliver on Saturday, Sunday or observed holidays.
- – Orders must have a weight of 10 lbs. or less.
- – Orders may be shipped in multiple packages, and there will be a separate charge for each shipment. Separate tracking information will be provided once each package has shipped.
- – Free ship method will be determined by destination.
- – Free shipping only applies to current purchases.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur, especially during the holiday season.
International Shipping Policy
To view international shipping rates, place items in the shopping cart. In the “Calculate Shipping” box, select your county then click on the arrow to view the available rates. Please note some products cannot be shipped internationally.
Free Return Shipping
- – Valid on return orders shipping within the contiguous U.S. only *Note: Orders outside of the contiguous US are responsible for shipping charges on returned product.
- – Return/Exchange information can be found on our Customer Service page.
- – Does not apply to defective products or warranty claims.
Shipment to P.O. boxes or APO/FPO addresses
AWL Tennis ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Update this section if you do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
AWL Tennis is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
AWL Tennis is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.